I was very surprised to learn today that the company i work for do not have a dedicated "Usability Team". A certain amount of user centred design is applied for the customer facing applications - however, next to nothing is done about the systems and applications that the employees use on a daily basis.
One particular expense management system is notorious for being so ridiculously complex. The amount of employees using this system, and the amount of time spent for each employee to use the system must cost the company an absolute fortune.
A surprising revelation for such a company...
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